Privacy Policy

1. Introduction

Microtel Consulting Limited ("Microtel", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We are a company registered in Ireland and comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

2. Data Controller

Microtel Consulting Limited is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:

3. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, and any other details you provide when submitting our contact form or enquiring about our services.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Technical Data: IP address, browser type and version, device information, and operating system.
• Communications: Records of correspondence if you contact us by email or through our website.

4. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To send you information about our services where you have consented or where we have a legitimate interest to do so.
• To improve our website and services.
• To comply with legal obligations.
• To protect the security and integrity of our business.

5. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

• Consent: Where you have given us explicit consent to process your data.
• Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take pre-contractual steps.
• Legitimate Interests: Where we have a legitimate business interest that is not overridden by your rights.
• Legal Obligation: Where processing is required by law.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: Where required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, where we will notify you before your data is transferred.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact enquiries are generally retained for up to 3 years from the date of last contact, unless a longer retention period is required by law.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restriction: Request that we restrict processing of your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at sales@microtel.ie. You also have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.